Contact Information

Customer Care

Eva Carrillo
Customer Care Representative
WNCares Resident Comment Line
(888) WN-CARES
(888) 962-2737
(949) 862-6490 fax

Property Management

Laura Khouri
President, WNPM
(949) 862-6200

License ID

CA BRE LIC #00838846

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Listening to our Residents

One of the most important keys to the operation of a property is the establishment of a good resident relations program. In 1998, our Customer CARES Program was established to ensure that our residents have the ability to communicate openly and thoroughly about both positive and negative issues at their communities. It's our belief that it's the management company's responsibility to have satisfied residents. This can only be accomplished by maintaining open lines of communication and responding to residents needs in a timely manner. Our Customer CARES Program does this.

CARES Hotline: 888-WN-CARES Phone Line

The Customer CARES program consists of two components:

  • Customer CARES Hotline
  • Resident Feedback Program

The CARES hotline provides residents with an opportunity to voice their compliments or concerns. The information from the Customer CARES Hotline is transferred to the Regional Directors and Area Managers so they can assist that Resident in a timely manner. Our Customer CARES Program also surveys each Resident on an annual basis and provides a variety of comments cards to allow for consistent feedback throughout the entire year.

To Reach Us

To communicate with a representative from Customer Cares:

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(888) 962-2737

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