One of the most important keys to the operation of a property is the establishment of a good resident relations program. In 1998, our Customer
CARES Program was established to ensure that our residents have the ability to communicate openly and thoroughly about both positive and negative
issues at their communities. It's our belief that it's the management company's responsibility to have satisfied residents. This can only be
accomplished by maintaining open lines of communication and responding to residents needs in a timely manner.